FAQ's

All tumblers are stainless steel and double-wall insulated.  I use the AGH SUB brand tumblers which keep your hot drinks hot, and your cold drinks cold for hours!

If your item arrives damaged or broken, we offer a replacement at no cost or at a 50% discount, depending on the situation. To qualify for a replacement, you must:

1. Provide clear photos of the damaged item and the shipping box.
2. Contact us promptly upon receiving the damaged product.

If you choose to ship an item yourself and it becomes damaged in transit, you will be responsible for the full cost of a replacement.

Sanitation & Safety Measures:

All items are handcrafted in a clean and sanitized workspace. We take extra precautions to ensure the safety of both our creators and customers by using:
✔ Sanitized, gloved hands
✔ Masked faces during production
✔ A controlled and sanitary work environment

If you have any questions about this policy, feel free to reach out before placing your order. Thank you for supporting handmade creations!

 

I offer an assortment of different creations, and shipping times can range from 1 to 4 weeks. All items will be placed in a padded bubble mailer or a box with additional packaging to ensure that they do not arrive broken or damaged.

When inquiring about a custom creation, we will discuss your vision and specific design details. Once we finalize the details, an invoice will be sent to you via email through Shopify. Work on your design will begin only after the invoice has been paid in full.

All designs are created using professional programs on an iPad Pro, including Canva, Procreate, Microsoft Word, and Cricut Design Space.

Design Proof & Approval Process:

1. Proof Delivery: Once the design is completed, you will receive proof via email from One Crafting Momma’s official Gmail account.
2. Review & Revisions: It is your responsibility to review the proof for accuracy, including spelling, design elements, and overall layout. You may request changes at this stage, such as corrections, additions, or removals.
3. Final Approval: Once you approve the design, no further changes can be made, and production will begin.

By approving the proof, you confirm that all details are correct, including spelling and design elements. Refunds or revisions will not be available after approval.

If you have any questions, feel free to ask before approving the final design!

These items are handmade and flaws may be noticed.